Thank you for visiting our website, www.thundermates.com. By using this website on any computer, mobile phone, tablet, console or other device, you agree that you have read, understand and agree to be bound by these Terms of Use, and you consent to the collection, use and disclosure of information as described in these terms of use and our privacy policy, whether or not you are a registered member of THUNDERMATES. We reserve the right to make changes to the terms at any time. Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to be bound by any variation. If you do not agree to these Terms, you must exit the site immediately and discontinue any use of the website, if you do not cease using the website, you will be deemed to have accepted the terms.

We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this website regularly to keep informed of the current Terms and Conditions that apply to your use of the website. All the amended or updated Terms and Conditions shall have the same full legal force and effect.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


All intellectual property on the website is the sole property of THUNDERMATES or its licensors and are protected by patent, copyright, trademark and other intellectual property laws, they may not be used except in accordance with these Terms and Conditions or with THUNDERMATES express written consent. Other than as necessary for your use of the website in accordance with these Terms and Conditions, THUNDERMATES grants no other privileges or rights in the content to you, and you must keep intact all patent, copyright, trademark and other proprietary notices on the content. Any content owned by THUNDERMATES’ licensors may be subject to additional restrictions. All content including, but not limited to text, designs, graphics, photos, sounds, music, videos and all other content on the website, is a collective work under the copyright laws of Hong Kong and other countries/regions and is the proprietary property of THUNDERMATES, and is also protected by applicable copyright laws and treaties around the world. All such rights are reserved. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify THUNDERMATES trademarks in any way, including in advertising or publicity pertaining to distribution of materials on the website, without THUNDERMATES express prior written consent. The contents of this website are intended solely for personal, non-commercial use and are displayed solely for the purposes of promoting and marketing our business, products and services hereof.


To become a member of THUNDERMATES, you will need to register an account to use some of the services available to you on the website. In registering an account and in your use of the website, you agree to: (i) provide true, accurate, current and complete information about yourself as required for purposes of registration and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18, by registering for an account with us or otherwise using our services, you agree that you have informed your parents and guardians about the Terms and Conditions prior to such registration or use, and they have approved of such registration or use by you on the terms of the Terms and Conditions. THUNDERMATES reserves the right to only accept orders from you if you are aged 18 or over. Your account may be deleted without warning if you misrepresent your age, whether older or younger.

We will never ask you for your account’s password either in writing (via email or otherwise), in person or on the phone. You are solely responsible for (i) maintaining the security and confidentiality of your account and your account password; (ii) restricting access to your computer and your account; and (iii) keeping your email address listed on your account current. You are solely responsible and liable for all activities, including, without limitation, all purchases of products and services through the use of the websites that occur under your account or your account password. If you suspect that the security of your account has been compromised or if there is unauthorized use of your account, please contact us immediately.


  • Be aged 18 years of age or over;
  • Provide us with your real name, contact information and payment details when creating an order;
  • Provide us with a delivery address;
  • Possess a valid payment method that works on our website

In placing an order with us, you authorise THUNDERMATES to process a charge or charges on your credit/debit card account in the amount of the total purchase price of your order. You also expressly authorise us to use personal information provided by you to perform appropriate anti-fraud checks such as credit checks and also to, where necessary, transmit or obtain information about you to or from third parties including, but not limited to, credit reference or fraud-prevention agencies, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders placed through the website are subject to our acceptance. Acceptance of your order and the formation of a contract of sale of the products between THUNDERMATES and you will not take place unless and until (i) in receipt of your full payment, (ii) we have sent you a confirmation email or (iii) an email confirming that the Products have been dispatched. Though we shall use our best endeavours to process all the orders, there are still certain extraordinary situations that we may have to decline the orders. In these circumstances, THUNDERMATES has the sole discretion and right to decline your order for any reason at any time, without any liability on our part. Notwithstanding the aforesaid, even after sending you of our ordering acceptance email, if there is a manifest error in the purchase price, or such error is so obvious that you should be able to easily distinguish, THUNDERMATES shall have no obligation to sell the products at such wrong or mistaken purchase price.

All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.


Prices are shown on the website in Hong Kong Dollars (HKD). 

The Price of the product shown on this website does not include:

  • Delivery charges (will be charged in addition at checkout); 
  • Applicable taxes or excises (including VAT or sales taxes, if any) under any applicable laws;
  • If your credit/debit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



Deliveries will be carried out by third-party couriers, to the delivery address that you have given or selected, as the case may be, on your order form. We will not be responsible if that delivery address is incorrect or incomplete.

You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Please note that the delivery dates specified in your order, the email confirming the order or on the are estimates only. We shall not be liable for any failure to deliver on any particular date. 

Depending on your delivery address, different taxation rules and additional charges may apply. We have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws.

The Carrier may request your contact details and other relevant information for delivery of the Products in accordance with relevant laws and regulations. You agree that your submission of such information is at your risk, and you hereby release THUNDERMATES from any and all liability to you for any loss or liability relating to such information in any way.

The delivery obligation of THUNDERMATES is deemed to be fully discharged once the property in the Products have been passed to you all risk of damage to, or loss of, the Products shall pass to you. Customers shall be solely liable for any delay in delivery/collection or non-delivery if the information provided is not accurate, and we shall be entitled to charge you for any additional delivery fees incurred by us.


We do not guarantee that the product images you see on our website are an accurate representation; occasionally, colours may differ from the images shown on the website due to your computer/device screen resolution or settings, minor differences in color and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. THUNDERMATES is not liable for these variants and deviations. The weights, dimensions and capacities shown on the website are approximate only. We will not be liable for any loss or damages caused by or arising from any customer’s expectation on the information obtained from or through this website. It is your responsibility to evaluate the information and other content materials available through this website, and the website and its corresponding content materials are subject to change at any time without prior or subsequent notice. The revision will take effect when they are posted.

In addition, this website may contain typographical errors or inaccuracies and may not be complete or current. THUNDERMATES therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and to the extent permitted by applicable law, THUNDERMATES reserves the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.

We do not represent or warrant that the platforms will be uninterrupted or error-free, that any defects will be corrected, or that these platforms or the server that makes the platforms available are free of viruses or anything else harmful.

To the fullest extent permitted by applicable law, we do not make any warranties or representations regarding the use of the materials or content in the platforms in terms of their correctness, accuracy, adequacy, usefulness, reliability or otherwise.

We reserve the right to change any and all content and other items used or contained in the platforms at any time without notice.

THUNDERMATES may determine if the customers have acted properly in compliance with the Terms and Conditions set out in this website. If we have reasonable grounds to believe that customers may have violated any of these, we may withhold, restrict, suspend, cancel or terminate your membership account, and/or suspend or terminate our provision of services to you, without any liability on our part.


In no event shall THUNDERMATES and its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, licensors and third party partners will not be liable for any indirect, special, punitive, incidental, exemplary, multiplied or consequential damages, lost profits or revenues or failure to realize expected savings, or any damages whatsoever, whether or not such party has been previously advised of the possibility of such damages, whether under contract, tort (including negligence) or any other theory, including, without limitation, arising out of or in connection with any loss or other damages in connection with any unavailability or nonperformance of the site, apps, errors, omissions, viruses and malicious code. These limitations will apply notwithstanding any failure of essential purpose of any limited remedy.


If any provision in these Terms is held invalid, the remainder of these Terms shall continue to be enforceable. If any provision in these Terms is held unlawful, void or unenforceable, then that provision shall be severable from these Terms and the remaining provisions are still valid and enforceable.


THUNDERMATES may determine if the customers have acted properly in compliance with the Terms and Conditions set out in this website. If we have reasonable grounds to believe that customers may have violated any of these, we reserve the right in our sole discretion to terminate your account, delete your profile and restrict your use of all or any part of the website for any or no reason, without notice, and without liability to you or anyone else.

THUNDERMATES also reserve the right to block users from certain IP addresses or device numbers and prevent access to the website.

To the extent permitted by law, THUNDERMATES reserves the final interpretation right to the Terms and Conditions.